Customer Service Representative

Customer Service Representative

Toledo, OH

The National Exchange Club is currently searching for a full-time Customer Service Representative to join their team in Toledo, Ohio! We were founded in 1911 in Detroit, Michigan, and have grown to become America’s most impactful service organization.

What can we offer YOU?

• Medical Insurance after 90 days of employment
• Holidays paid
• Paid break between Christmas and New Year’s
• One week vacation after 6 months, two weeks after 1 year
• Life Insurance
• Short-term and long-term disability
• Voluntary benefits
• 5% 401(k) Match after 1 year

Schedule: 

• Starting at $18/hour
• Full-time 37.5-hour workweek
• 8:30 am – 5:00 pm (An hour unpaid lunch, 11:30-12:30 PM)  
• Onsite

The right candidate will have:

1. Bachelor’s degree preferred- associate degree or combination of education and equivalent experience
2. 2-3 years of customer service representative or administrative assistant experience preferred
3. Strong computer, application, and software navigation skills
4. Microsoft Office experience required
5. Excellent written and verbal communication skills required
6. Bilingual fluency in both English and Spanish is a plus

Our Customer Service Representative will:

1. Utilize phone, email, virtual meetings, and online resources to correspond with and assist members
2. Guide members with varying levels of technology skills to update and use online resources
3. Process, organize, and send deliverables such as awards, gifts, certificates, and orders
4. Update, edit, and create procedural documents, reports, training materials, etc.
5. Assist members in order placement through Exchange’s online marketplace
6. Record, take minutes, track, and schedule meetings, and send calendar invitations and reminders
7. Maintain contact lists, organize travel arrangements, and fulfill additional administrative duties
8. Ability to use different equipment and programs for printing and shipping needs
9. Shipping and receiving responsibilities
10. Print materials, including brochures and flyers
11. Add and disseminate information in an appropriate manner for meetings, management software, etc.

Does this sound like the position for you? Apply with a current resume today! Email resumes to: [email protected]