Help Desk Technician

The Rudolph Libbe Group is seeking a customer-focused and detail-oriented Help Desk Technician to join our IS Support Team. In this role, you will provide support and maintenance for the Rudolph Libbe Group’s technology environment by analyzing requirements, resolving problems, as well as installing hardware and software solutions. You will be responsible for administration and configuration of the Company’s PCs, printers, cell phones, tablets, MiFi’s, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.

JOB RESPONSIBILITIES:

• Serve as the first point of contact for users seeking technical assistance via phone, email, Teams, or ticketing system.
• Provide Help Desk support and resolve problems to the end user’s satisfaction.
• Effectively triage and troubleshoot hardware, software, and network issues.
• Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system.
• Install, configure, and maintain computer systems, mobile equipment, and peripherals.
• Assist with onboarding and offboarding of associates, including setup and equipment provisioning.
• Maintain inventory of all assets and ensure proper tracking.
• Imaging and configuration of Windows and MacOS PC’s/workstations.
• Configuration of mobile devices including Phones, Tablets, and MiFi’s.
• Document internal procedures
• Install, test, and configure new workstations, peripheral equipment, and software
• Provide training to new users
• Maintain inventory of all equipment, software, and software licenses
• Escalate issues in a timely manner to the proper technician
• Verify users and computers are assigned to proper groups
• Perform timely workstation hardware and software upgrades as required
• Travel to other company offices and job sites as needed to support end-users
• Other duties as assigned by supervisor

SKILLS:

• Ability to work independently and as part of a team.
• Customer service mindset with a focus on user satisfaction
• Excellent problem-solving and communication skills.
• Fundamental understanding of networking, TCP/IP, DNS, DHCP.

EDUCATION/EXPERIENCE:

• Experience imaging, troubleshooting, and configuration of computers and mobile devices.
• Strong knowledge of Windows, MacOS, iOS, and Android operating systems.
• A minimum of a high school degree is required. Some college education would be a plus.

Interested parties should apply on our website at www.rlgbuilds.com/careers.

The Rudolph/Libbe Companies, Inc. is an Equal Employment Opportunity Employer.