Posted: Jul 15, 2025
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Visitor Services Coordinator

Imagination Station - Toledo, Ohio
Full-time
Application Deadline: Jul 31, 2025
Other
Visitor Service Coordinator
Full Time
Description: The Visitor Service Coordinator position reports to the Visitor Service Manager and is responsible for the day-to-day oversight of Imagination Stations front desk, retail store, and concession operations as well as on-site membership sales.
 
Visitor Service Responsibilities:
  • Provide professional, efficient, and approachable customer service       
  • Accurately and efficiently handle all cash/credit transactions and balancing procedures
  • Provide help and assistance with lost/sick children ensuring proper paperwork is maintained
  • Actively promote and sell memberships to reach monthly revenue goals
  • Provide accurate information about Imagination Station and its exhibitions, activities, and events
  • Provide support to Imagination Stations call center by directing calls to appropriate departments
  • Properly document and organize all lost and found items
  • Maintain and update Communications Binder
  • Implement a monthly team training/update meeting
  • Help to input membership information into Imagination Stations POS system
  • Communicate daily with the Operations Department regarding challenges
  • Assist Finance Department on appointed days – voids, opening and closing procedures, change, etc.
  • Handle positive and negative visitor feedback in a professional manner by listening, understanding, and taking appropriate actions
  • Effectively implement outlined First Aid & Emergency procedures
  • Communicate daily with the Visitor Service Manager regarding challenges
  • Other duties as assigned
Science2Go! Retail Store Responsibilities:
  • Strictly adhere to all return and exchange policies
  • Maintain merchandise by ensuring all areas are adequately stocked and presentable
  • Communicate with visitors by suggesting merchandise consistent with educational and exhibition programs
  • Input damaged Science2Go merchandise on a weekly basis – report to Visitor Service Manager and Finance/Accounts Receivable
  • Accurately check-in, tag and organize merchandise
  • Oversee the transfer of merchandise to Imagination Station departments as needed
  • Other duties as assigned
 
 
Requirements:
  • High School diploma
  • Must have had at least one year of recent cash management experience
  • Proven leadership skills, supervisory experience a plus
  • Solid communication and interpersonal skills
  • Ability to actively engage in conversations with people of all ages and at all levels
  • Flexible availability – works weekends and some evenings
Physical Demands:
  • Must be able to stand for long periods of time typically up to 6 hours
  • Must be able to lift up to 30 pounds
  • Must be able to kneel or bend over as required for stocking inventory
 
All applicants must apply on-line at imaginationstationtoledo.org and submit a detailed resume outlining job history and experience.
IMAGINATION STATION IS AN EQUAL OPPORTUNITY EMPLOYER