Customer Service Representative

The National Exchange Club is a community service organization of clubs working throughout the U.S. and Puerto Rico, headquartered in Toledo, OH.

Job Overview:

Respond to inquiries, serve customer needs, and provide administrative support to ensure efficient operation. Demonstrate strong organizational, problem-solving, and decision skills to complete the outlined responsibilities and those assigned as needed.

Responsibilities and Duties:

• Utilize phone, email, live chat, virtual meetings, and online resources to correspond with and assist members.
• Guide members with varying levels of technology skills to update and use online resources.
• Process, organize, and send deliverables such as awards, gifts, certificates, and orders.
• Update, edit, and create documents as assigned, including procedural documents, reports, training materials, etc.
• Assist members in order placement, place purchase orders, and process orders through QuickBooks.
• Record, take minutes, track, and schedule meetings and send calendar invitations and reminders.
• Maintain contact lists, organize travel arrangements, and fulfill additional administrative duties.

Qualifications:

• Minimum 2-3 years Customer Service Representative or Administrative Assistant experience preferred
• An Associate Degree or a combination of education and equivalent experience listed above is required
• Bachelor’s Degree preferred
• Strong computer, app, and software navigation skills, including Microsoft Office experience required
• Excellent written and verbal communication skills are required
• Bilingual fluency in both English and Spanish is a plus

Please submit your resume to: [email protected]